Contact Us
Got a question about one of our fast payout casino reviews, spotted something that needs updating, or just want to flag your own experience with an offshore operator? This page covers the best way to reach Online Casinos and what you can expect once you do.
How to reach us
The quickest way to contact the Online Casinos team is by email at [email protected]. We read every message and aim to respond within 48 hours, though it can take a little longer during busy periods. Please include as much detail as possible — if your enquiry relates to a specific casino, its bonus terms, or a withdrawal issue, let us know which operator and what happened so we can look into it properly.
What we can help with
- Corrections or updates to information on a casino review, including licensing details, bonus terms, or payment methods
- Questions about how we assess and rank fast payout online casinos
- Feedback on your own experience registering, depositing or withdrawing at any operator we cover
- General enquiries about content on the site, including our About Us page or our Terms and Conditions
What we can't help with
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, verify your identity documents, resolve account disputes, or issue refunds — those matters sit with the casino itself, and each operator listed on this site has its own support team available for exactly this. If you're contacting us about a specific account issue, we'd suggest reaching out to that casino's support channel directly, as they're best placed to act on it.
If your enquiry is about gambling behaviour, spending limits, or you'd like information on self-exclusion tools, our Responsible Gambling page lists support services available to players in Australia.
Why your feedback matters
Online casino details change often — bonus terms get revised, payment methods are added or dropped, withdrawal times shift. We rely partly on reader reports to keep our reviews current, alongside our own research into each operator's terms, licensing and features. If something on the site doesn't match what you experienced with a casino, telling us helps us check it and correct it where needed.
A note on independence
Online Casinos may earn a commission when readers sign up through links on this site, but that has no bearing on how we rank or describe any casino, and it doesn't influence how we respond to your enquiries. We're happy to hear feedback that's critical of a highly rated operator just as much as praise for one further down the list.
Before you write in
A few quick checks can save time on both sides:
- If your question is about eligibility, deposits or withdrawal limits at a particular casino, check whether that operator's own help centre already covers it — most publish FAQs and live chat support
- If you're asking about a review, let us know the casino name and the section you're referring to
- If you're reporting an error, a screenshot or direct quote of what you saw helps us verify it quickly
We're a small team covering a lot of ground across licensing, bonuses, pokies, live dealer games and payments, so clear, specific messages get the fastest replies. However you get in touch, we appreciate you taking the time — reader feedback is a genuine part of how we keep this site useful.